Frequently Asked Questions

Add the products you want to your cart and submit your contact details. No payment is collected on the website. We will contact you to confirm product availability, final pricing, fulfillment, and payment before the order is finalized.

We accept order requests from customers across the United States. Service availability, shipping method, cost, and delivery timing depend on the destination and products requested and will be confirmed before payment.

Submitting a request does not create a guaranteed delivery date. We will provide an estimated fulfillment and delivery window after confirming your requested products and destination.

Website totals are estimates. Meat package weights and availability can vary, so we confirm the final price with you before collecting payment.

Packaging depends on the products, destination, and selected fulfillment method. We will explain the packaging and cold-shipping method when confirming your order.

Follow the carrier tracking information and bring perishable products inside promptly. Delivery requirements and available options will be confirmed before shipment.

Refrigerate or freeze products promptly after receipt, follow package instructions, and use safe thawing and cooking practices. Contact us immediately if a shipment arrives warm, damaged, or otherwise questionable.

You may change or withdraw an order request before accepting the final confirmation and payment terms. Before payment, we will tell you about any order-specific cancellation deadline. Cancellation may not be available after preparation or shipment begins for perishable or specially prepared products, except where required by law.

If we cannot ship within the time stated in your final confirmation, we will notify you and provide the options required by applicable law, which may include accepting a revised date or cancelling the unshipped order for a prompt refund.

If an order arrives incorrect, damaged, or above 40°F, do not consume it. Contact us promptly with photographs of the product and packaging. We will review the order and provide an appropriate replacement, credit, or refund where warranted or required by law. Do not return perishable products unless we instruct you to do so.

Email thelocalbutcherusa@gmail.com promptly with your order details and photographs of the packaging and product when relevant. We will review the issue and discuss the available resolution.

Email us at thelocalbutcherusa@gmail.com. Please do not send payment-card details by email or through the website forms.