Last updated August 25, 2026
Shipping Policy
Service area
We accept order requests from customers across the United States. Service is subject to product, carrier, destination, and cold-shipping availability.
Confirmation and timing
Submitting a request does not guarantee shipment or a delivery date. Before payment, we will confirm available products, shipping cost, the destination address, estimated dispatch date, estimated delivery window, carrier or service level when available, and any order-specific cancellation deadline.
Address accuracy
Customers are responsible for providing a complete deliverable address and reviewing it during order confirmation. Additional costs caused by incorrect or incomplete information may be the customer's responsibility.
Receiving perishable products
Monitor tracking, arrange for someone to receive the delivery, and bring the shipment inside promptly. Open it immediately and check that the meat is frozen, partially frozen with ice crystals, or refrigerator-cold at 40°F or below. Refrigerate or freeze it according to package instructions. If products arrive above 40°F, damaged, leaking, or otherwise questionable, do not taste or consume them. Photograph the product and packaging and contact us promptly. Do not return perishable products unless instructed.
Delays and availability
Weather, holidays, carrier disruptions, destination restrictions, and product availability may affect fulfillment. If we cannot ship within the time stated in the final confirmation, we will notify you and provide the options required by applicable law, which may include accepting a revised shipment date or cancelling the unshipped order for a prompt refund.
Refunds and replacements
Claims are reviewed using the order record, tracking information, photographs, product condition, and the time the issue was reported. Depending on the circumstances, the available resolution may be a replacement, credit, or refund. Carrier delays do not remove rights provided by applicable law. Physical returns of perishable products are not accepted unless we provide instructions.
Questions or delivery issues
Email thelocalbutcherusa@gmail.com with your order details and photographs when relevant.